Communication Skills for Business (CSB)

Power of communication




The Communication Skills for Business (CSB) program is one of the newest certification programs offered through Certiport and now includes the Professional Communication certification and the English for IT certification. Whether verbal (oral or written) communication or nonverbal communication the ability to communicate effectively is a critical skill that all candidates should possess. In every industry, there is a gap between the English skills required and the English language skills that employees have. Also, in today’s workplace, communication skills are consistently one of the top skills employers are looking for, and developing these skills can give candidates a big edge over the competition.1

The CSB certifications are built to validate that candidates in the workforce understand key communication principles and possess the skills that are necessary to be effective in a work environment.

Impact of CSB

  • For students/candidates, Communication Skills for Business certifications are resume builders and help students/candidates become more employable.
  • For educators, the Communication Skills for Business ready-made, self-scoring exams save instructors’ time by using the certification exams as class exams, mid-terms, or final exams.
  • For workforce education, the Communication Skills for Business program increases job placement rates and stabilizes/increases funding options.
  • For corporations, the Communication Skills for Business program provides job skill enhancement for employees and saves money by improving communication.

Why should you seek a CSB Certification?

Poor communication is very expensive for companies. Studies have been done that estimate a business with 100 employees loses an average of $420,000 per year due to poor communication between employees. The cost goes up based on the number of employees.2

The CSB certifications give job candidates the proof they understand good communication and have the skills needed to be effective and efficient in their jobs while saving the company money by not communicating poorly.

CSB Professional Communication certification

CSB English for IT certification

1Source, Ziprecruiter, The Top Job Skills Employers Are Looking For

2Source: SHRM, The Cost of Poor Communications, February 2016